THERMO KING

I led product design for a transformative redesign of Thermo King’s ConnectedSuite Telematics Platform v2.0, guiding my team to deliver a cutting-edge, user-centric, IoT-driven solution that redefines temperature-controlled transportation. Together, we empowered fleet owners, managers, drivers, and logistics operators to optimize refrigerated trailer operations, ensuring unmatched cargo safety, regulatory compliance, and operational efficiency. We seamlessly integrated onboarding, asset activation, temperature scheduling, alarms, notifications, geofences and maps for realtime asset tracking with sensor events, and subscription-based analytics (aligned with Thermo King’s ConnectedSuite Plans), creating an intuitive, scalable, and secure experience for both single- and multi-zoned assets. Driven by Objectives and Key Results (OKRs), our team crafted a comprehensive service blueprint, robust information architecture, I crafted detailed product service blueprint, product experience modular flow and patterns, a unified design system, high-fidelity prototypes, and vibe coding to achieve frequent, high-impact product feature releases. Our collective efforts resulted in a game-changing PaaS solution that elevates user experience.